Returns & Exchanges

Earring purchases are not eligible for change of mind returns or exchanges due to hygiene and safety reasons.

All faulty items are still covered by a 12 month warranty.

Australian Orders

International Orders

You can return your item for any reason within 30 days of purchase. Item must be in new condition and in its original packaging.

Please note: Earring purchases are not eligible for change of mind returns or exchanges due to hygiene and safety reasons.

All faulty items are covered by a 12 month warranty.

If your product isn't quite right you can easily return it to The Salty Fox by submitting a return or exchange request online.

Please note: Earring purchases are not eligible for change of mind returns or exchanges due to hygiene and safety reasons.

You're covered by a 12 month warranty on any product faults. Please use the link below to submit a warranty claim depending on your location.

Australian Orders

International Orders

Kindly note for customers who process order payment via PayPal we are only able to refund orders placed under 180 days ago. If your order was made over 180 days ago we will only be able to process a store credit or replacement item as your preferred outcome.

Take a picture of the damage and shoot us an email at: info@thesaltyfox.com.au so we can rectify it for you asap.

You can send back your order in new condition within 30 days of purchase for a refund of the product price. Submit your return request online.

Please note: Earring purchases are not eligible for change of mind returns or exchanges due to hygiene and safety reasons.

We cover the cost of return/exchange postage for damaged/faulty or incorrectly received items however for any other reason, you will need to arrange your own return/exchange postage.

If available in your location, you may opt to purchase a discounted prepaid return label. Simply submit your return/exchange request online.

Australia (Refunds):$8.99

Australia (Exchanges):$16.98

Prepaid labels are now available for customers located in New Zealand, United States and United Kingdom. Rates for the label will vary depending on your location and courier. Simply submit your return/exchange request online to view your label rate.

Kindly note that colours/shades may appear different due to product photography/lighting and may appear different on different computer screens, resolutions and home lighting settings. Whilst we welcome returns based on this reason (colour/shade variation), they are classified as change of mind when submitting your return request on our website.

Please note: Earring purchases are not eligible for change of mind returns or exchanges due to hygiene and safety reasons.

Your refund will be processed to the original payment method. This means that if you paid via ZipPay or Afterpay you'll need to check your account

All return labels generated in our return portal have tracking so you can follow your items progress in transit. Once we receive your item at our warehouse, we process returns within 3-5 business days.

We refund the cost of shipping on parcels which have been confirmed lost in transit by the courier. Unfortunately, no refunds on shipping are provided by the courier in any other situation.

You sure can, we just need the order number or full name of the person who purchased so we can look up the order in our system. Send us an email at info@thesaltyfox.com.au so we can help!

Please note: Earring purchases are not eligible for change of mind returns or exchanges due to hygiene and safety reasons.

Refunds are issued to the original payment method. In effect, the transaction is reversed. So the refund will go back to the card/account used to pay for the item. Unfortunately we are unable to provide an alternative method for refunding.