How Long Do I Have To Return?

You can return your order for any reason within 30 days of purchase. Items must be in new condition and in its original packaging.All faulty items are covered by a 12 month warranty.

How Do I Submit A Return?

If your order isn't quite right you can easily return it to The Salty Fox by submitting a return or exchange request online.

You're covered by a 12 month warranty on any product faults. Please click here to submit a warranty claim

Item Damaged Upon Arrival

Take a picture of the damage and shoot us an email at: info@thesaltyfox.com.au so we can rectify it for you asap.

My Item Arrived Too Late, No Longer Needed

You can send back any item in new condition within 30 days of purchase for a refund of the product price. Submit your return request online.

Do I Have To Pay For Return/Exchange Postage?

We cover the cost of return/exchange postage for damaged/faulty or incorrectly received items however for any other reason, you will need to arrange your own return/exchange postage.If available in your location, you may opt to purchase a discounted prepaid return label. Simply submit your return/exchange request online.

My Item Looks Different To Website Pictures

Kindly note that colours/shades may appear different due to product photography/lighting and may appear different on different computer screens, resolutions and home lighting settings. Whilst we welcome returns based on this reason (colour/shade variation), they are classified as change of mind when submitting your return request on our website.

How Will I Receive My Refund?

Your refund will be processed to the original payment method. This means that if you paid via ZipPay or Afterpay you'll need to check your account

When Will My Return Be Processed?

All return labels generated in our return portal have tracking so you can follow your items progress in transit. Once we receive your item at our warehouse, we process returns within 3-5 business days.

Will I Get A Refund On Shipping Cost?

We refund the cost of shipping on parcels which have been confirmed lost in transit by the courier. Unfortunately, no refunds on shipping are provided by the courier in any other situation.

My Item Was A Gift, Can I Return/Exchange?

You sure can, we just need the order number or full name of the person who purchased so we can look up the order in our system. Send us an email at info@thesaltyfox.com.au so we can help!

My Item Was A Gift, Will I Receive The Refund?

Refunds are issued to the original payment method. In effect, the transaction is reversed. So the refund will go back to the card/account used to pay for the item. Unfortunately we are unable to provide an alternative method for refunding.

Returns & Exchanges

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: You can return your order for any reason within 30 days of purchase. Items must be in new condition and in its original packaging.
All faulty items are covered by a 12 month warranty.
: If your order isn't quite right you can easily return it to The Salty Fox by submitting a return or exchange request online.
: You're covered by a 12 month warranty on any product faults. Please click here to submit a warranty claim
: Take a picture of the damage and shoot us an email at: info@thesaltyfox.com.au so we can rectify it for you asap.
: You can send back any item in new condition within 30 days of purchase for a refund of the product price. Submit your return request online.
: We cover the cost of return/exchange postage for damaged/faulty or incorrectly received items however for any other reason, you will need to arrange your own return/exchange postage.
If available in your location, you may opt to purchase a discounted prepaid return label. Simply submit your return/exchange request online.
: Kindly note that colours/shades may appear different due to product photography/lighting and may appear different on different computer screens, resolutions and home lighting settings. Whilst we welcome returns based on this reason(colour/shade variation), they are classified as change of mind when submitting your return request on our website.
: Your refund will be processed to the original payment method. This means that if you paid via ZipPay or Afterpay you'll need to check your account
: All return labels generated in our return portal have tracking so you can follow your items progress in transit. Once we receive your item at our warehouse, we process returns within 3-5 business days.
: We refund the cost of shipping on parcels which have been confirmed lost in transit by the courier. Unfortunately, no refunds on shipping are provided by the courier in any other situation.
: You sure can, we just need the order number or full name of the person who purchased so we can look up the order in our system. Send us an email at info@thesaltyfox.com.au so we can help!
: Refunds are issued to the original payment method. In effect, the transaction is reversed. So the refund will go back to the card/account used to pay for the item. Unfortunately we are unable to provide an alternative method for refunding.