Old Help Center

Please allow 2 business days to process, pick & pack your order before we are able to send it.

Whilst we aim to dispatch all orders on the same business day, we are experiencing a high volume of orders during this busy sales period.

We ship from our Melbourne, Australia warehouse to:

Australia

New Zealand

North America: USA & Canada

Europe: United Kingdom

Asia Pacific: India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand, Vietnam, New Caledonia, Norfolk Island, Vanuatu

If your country is not listed above, shoot us an email at info@thesaltyfox.com.au to see if we can assist you with a customised shipping quote.

Kindly note that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

All estimated delivery times quoted are in addition to the 2 business days allowed for processing your order.

EXPRESS: $9.99 AUD (Free For Orders $60+)
1 - 3 Business Days (Metro Areas)

STANDARD: $7.99 AUD
3 - 6 Business Days (currently experiencing delays)

Kindly note that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

All estimated delivery times quoted are in addition to the 2 business days allowed for processing your order.

Street address is required for delivery, unfortunately we cannot deliver to PO Boxes or Parcel Lockers at this time.

EXPRESS: $9.95 NZD (Free for Orders $60+)
4 - 7 Business Days (Metro Areas) (currently experiencing delays)

VIP EXPRESS: 1 - 2 Business Days (Metro Areas)

Orders Under $60: $17.95 NZD

Orders Over $60: $9.95 NZD

Orders Over $150: FREE

Kindly note, that we do not cover the cost of any import fees if applicable to your region. Please refer to your local customs authority for more information.

Please be aware that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

All estimated delivery times quoted are in addition to the 2 business days allowed for processing your order.

Street address is required for delivery, unfortunately we cannot deliver to PO Boxes or Parcel Lockers at this time.

EXPRESS: $9.95 USD (Free For Orders $100+)
3 - 5 Business Days

STANDARD: $6.95 USD (Free For Orders $45+)
5 - 9 Business Days (excluding remote areas)

Kindly note, that we do not cover the cost of any import fees if applicable to your region. Please refer to your local customs authority for more information.

Please be aware that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

All estimated delivery times quoted are in addition to the 2 business days allowed for processing your order.

Street address is required for delivery, unfortunately we cannot deliver to PO Boxes or Parcel Lockers at this time.

EXPRESS: $19.95 CAD (Free For Orders $100+)
3 - 5 Business Days

STANDARD: $15.95 USD
5 - 9 Business Days (excluding remote areas)

Kindly note, that we do not cover the cost of any import fees if applicable to your region. Please refer to your local customs authority for more information.

Please be aware that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

All estimated delivery times quoted are in addition to the 2 business days allowed for processing your order.

Street address is required for delivery, unfortunately we cannot deliver to PO Boxes or Parcel Lockers at this time.

EXPRESS: $12.95 GBP (Free For Orders $100+)
3 - 5 Business Days

STANDARD: $7.95 GBP
5 - 9 Business Days (excluding remote areas)

Kindly note, that we do not cover the cost of any import fees if applicable to your region. Please refer to your local customs authority for more information.

Please be aware that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

INCLUDES: India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand, Vietnam, New Caledonia, Norfolk Island, Vanuatu

All estimated delivery times quoted are in addition to the 2 business days allowed for processing your order.

Street address is required for delivery, unfortunately we cannot deliver to PO Boxes or Parcel Lockers at this time.

EXPRESS: $9.95 AUD (Free For Orders $60+)

VIP EXPRESS: $29.95 AUD (Free for Orders $150+)

Kindly note, that we do not cover the cost of any import fees if applicable to your region. Please refer to your local customs authority for more information.

Please be aware that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

Most late items arrive within a 3 day window of their estimated arrival date. If you would like an update on the progress of your delivery:

Couriers Please, Fastway & DHL Deliveries:

Click on the "Get Help" button on the tracking page (you can find the tracking link in your shipping confirmation email)

Australia Post Deliveries:

Contact AusPost on 137678 (make sure you have your tracking number on hand) or submit an enquiry at auspost.com.au/track

OR

Shoot us an email: info@thesaltyfox.com.au

Kindly note that all delivery times are estimates, and are not guaranteed by couriers. On occasions delays may occur over which unfortunately we do not have any control.

If you've noticed this on your order confirmation then send us an email ASAP at info@thesaltyfox.com.au

The sooner you let us know, the better chance we have of amending the delivery address and avoid any delays.

Unfortunately if we are unable to amend the delivery address in time, we won't be able to get a refund on postage costs from the courier.

In some cases it is possible to divert deliveries and change the address while it is in transit however please note that this will delay the delivery and attract additional postage charges. Click on the "Get Help" button on your tracking page to find out more.

If your order has just been dispatched then it will take a few hours for any information to appear. Check back in a few hours and if there is still no information, click on the "Get Help" button on your tracking page or shoot us an email at info@thesaltyfox.com.au

First double check the shipping address on the tracking page is correct as minor errors in shipping address are the main cause for orders being returned to sender.

Then, click on the "Get Help" button on your tracking page and see if the "Arranging Redelivery" button is available. If not then send us an email to info@thesaltyfox.com.au

We try to ensure that every order is perfect however human error can sometimes occur. Take a pic of what was received and send us an email at info@thesaltyfox.com.au so we can make it right.

You can return your item for any reason within 30 Days of purchase. Item must be in new condition and in its original packaging.

All faulty items are covered by a 12 month warranty.

Click here to submit your return request online.

Take a pic of the damage and shoot us an email at info@thesaltyfox.com.au so we can rectify it for you asap.

You're covered by a 12 month warranty on any product faults. Take a picture of the issue andclick hereto submit your return request online.

You can send back any item in new condition within 30 days of purchase for a refund of the product price.Click here to submit your return request online.

We cover the cost of return/exchange postage for damaged/faulty or incorrectly received items however for any other reason, you will need to arrange your own return/exchange postage.

Kindly note that colours/shades may appear different due to product photography/lighting and may appear different on different computer screens, resolutions and home lighting settings. Whilst we welcome returns based on this reason (colour/shade variation), they are classified as change of mind when submitting your return request on our website

Your refund will be processed to the original payment method. This means that if you paid via ZipPay or Afterpay you'll need to check your account

We refund the cost of shipping on parcels which have been confirmed lost in transit by the courier. Unfortunately, no refunds on shipping are provided by the courier in any other situation.

You sure can, we just need the order number or full name of the person who purchased so we can look up the order in our system. Send us an email at info@thesaltyfox.com.au so we can help!

Refunds are issued to the original payment method. In effect, the transaction is reversed. So the refund will go back to the card/account used to pay for the item. Unfortunately we are unable to provide an alternative method for refunding.